Where issues are raised, it is Encore’s policy to ensure that they are fully investigated and dealt with in a compassionate and effective manner. All staff receiving a complaint, either verbally or in writing must report this to the Home Manager as soon as possible.

Should you require support to make a complaint, the Home can provide details of independent advocacy services.

INTERNAL CONTACT DETAILS

Niki Richards
Registered Manager –Hamble Heights
Hamble Heights,
71-73 Botley Road,
Park Gate, Southampton
SO31 1AZ

Email: manager@hambleheights.co.uk
Tel: 01489 554 000

HEAD OFFICE CONTACT DETAILS

Complaints
Head Office
Encore Care Homes,
170 Charminster Road,
Bournemouth
BH8 9RL

Email: complaints@encorecarehomes.co.uk
Tel: 01202 531 635

EXTERNAL CONTACT DETAILS

Local Authority
Information and Complaints Team
Adults’ Health and Care
3rd Floor, EIizabeth II Court West
The Castle, Winchester
SO23 8UQ

Tel: 0300 555 1386

NHS
Patient Experience and Complaints
Post: Diane Bittlestone or Libby Thomas
West Hampshire CCG, Omega House
112 Southampton Road, Eastleigh
SO50 5PB

Tel: 0800 456 1633
Email: WHCCG.YourFeedback@NHS.net

NATIONAL

Local Government Ombudsman
PO Box 4771, Coventry, CV4 0EH

Tel: 0300 061 0614 or 0845 602 1983
(Monday – Friday 8.30am – 5pm)

Email: advice@lgo.org.uk

Complaints can also be made online via their complaint form at www.lgo.org.uk 

CQC
National Correspondence
City Gate, Gallowgate
Newcastle-Upon-Tyne
NE1 4WH

Tel: 0300 061 6161
Email: enquiries@cqc.org.uk