At Encore Care Homes, our priority is keeping our residents, team and community safe during these challenging times. We also know it is important to keep relatives, family and friends, as well as the wider community up to date with the latest information about how we are managing this situation.

Our policies are reviewed regularly in line with government guidelines. Measures remain in place in our homes to keep our residents, staff and families as safe and supported as possible.

Our Covid Safety Measures

  • Testing

    Residents and employees in Encore care homes are tested regularly for COVID-19 in line with Government guidelines.

  • Vaccination

    Vaccinations have been rolled out to employees and residents across all Encore care homes.

  • PPE

    All staff across our homes are provided with PPE (personal protective equipment) in line with Government guidelines.

  • Infection Control

    We maintain diligent infection control and cleaning procedures across all of our homes in line with Government guidelines.

  • Visits

    We are committed to the safety of our residents, staff and visitors – and as such are continuing to operate safe visiting practices. Booking visits is still mandatory, PPE must be worn by all visitors, and lateral flow test (LFTs) must be taken before you arrive for your appointment.

All visiting plans are subject to change at short notice in response to local outbreak status, public health and government guidance.

“We are very pleased to be able to support the easing of restrictions in this way, as we know how important visiting is to our residents, their families, and care home life. Seeing loved ones benefits our health, wellbeing and overall happiness, and maintains the strong bonds and support between families.”

Visiting Lounges

We are conscious that despite the easing of restrictions, some visitors may prefer a more cautious approach when visiting their loved ones.

Our Visiting Lounges are divided by a floor to ceiling clear screen and have an intercom system. We are very proud to provide this custom-made installation and have worked hard to create a warm and comfy place to enjoy your visit.

Our aim is to ensure that contact with loved ones can be as easy and close to normal as possible. The lounges have been very popular since they opened, and we were so pleased to hear and see the positive impact they continue to have in our homes.

Government Guidelines

You can keep up to date with the latest guidelines on the Government’s website here