We are committed to providing the highest standard of care and support to loved ones. We are immensely proud of the teams in our care homes. Our teams of nurses, carers and supporting roles are devoted to looking after our residents, whose wellbeing and safety are our top priorities.
Please do not hesitate to contact a member of the management team in our care homes if you have any feedback about our services. We welcome all feedback in our quest to continually make improvements to deliver the best care and support to residents and their families. We look forward to hearing from you.
Mikkel brings to Encore a wealth of experience in the care sector. He has worked in health and social care for over 30 years now, in a variety of roles from the ground up. In recent years he has been a director for several care providers, and in these roles his focus was on transformation of the service leading to growth of the business.
Mikkel is also a trustee of Talkback Nclude, a charity that supports adults with learning disabilities with essential life skills through both educational and vocational learning opportunities.
“I am hugely aware of the importance our homes have on the quality of life for both our residents and their families. My team and I are committed to providing the best care possible, treating our residents as individuals and understanding their needs. It is also very important to me that we make Encore a great place for our staff to work, as I believe in turn that creates the best environment for our residents”.
Julie is an experienced leader in care, having worked in a number of organisations providing live-in care for adults with learning disabilities. In several of those care-settings, Julie led the delivery of programmes to deliver new and robust care processes. These were designed to ensure all aspects of the care offered were rigorously monitored and high standards were upheld, giving residents a safe and comfortable environment in which to live, and their families peace of mind.
Julie’s experience across the care sector means she has a solid understanding of the challenges care organisations face, and how to address them. In her role as Operations Manager for Encore her experience in areas such as recruitment and development of staff, and managing process improvements effectively are already having a positive impact across all our homes and our dedicated teams.
“I am passionate, committed and driven to support teams to provide the highest quality of service to all of our residents, in a person-centred way that meets their needs and preferences. The role of the Operations Manager is integral to reviewing our process and systems to improve outcomes for residents and support their families.”
David has considerable residential development and public sector experience which has proved invaluable for establishing joint ventures with public bodies, local authorities and NHS Trusts.
David has been at the forefront of the development and operations of numerous elderly living communities throughout his career working alongside all leading UK retirement living specialists as National Head of Residential Development at Savills Plc.