Our Care

Personalised care to suit you

All our care homes offer high quality care to suit you, or your loved ones needs. We offer residential, nursing, palliative and respite care throughout all our homes.

We appreciate that no two people are the same, especially when it comes to your care requirements, which is why you, or your loved one will receive a personalised care plan from day one. Care plans are reviewed regularly should those needs change.

Our highly qualified, dedicated care teams are specialists in elderly care. They are not only employed for their skills and experience but for their compassionate natures too.

Types of Care

Our care is not just about the nursing needs of our residents – it also encompasses the care and time to get to know every resident. We are proud to provide the following expert care at all our Encore care homes.

Residential Care

Be independent for longer within the comfort of a safe, warm and friendly home environment. Perfect for you, or a loved one who may need some assistance with daily activities but do not require intensive nursing or rehabilitation care.

Nursing Care

We provide qualified nurses on-hand 24 hours a day to plan and deliver the very best nursing care and specialist support to you, or your loved one. Our nurses are fully supported by a team of care assistants.

Dementia Care

Our compassionate care teams enable residents living with dementia to continue to enjoy a happy and fulfilling life. Working closely with families and healthcare professionals, our care teams create personalised care plans to suit you, or your loved one’s needs.

Palliative Care

We are here to support you, or your loved one. We listen to your wishes and preferences and take these into account when creating a care, or end of life plan. We can help manage pain and other afflicting symptoms and you are always cared for with respect and dignity.

Respite Care

Short term respite care may be required when you, or your loved one are recovering from surgery, an illness or an accident and need some temporary care and support. Let us help when your regular carer is unavailable or needs a helping hand.

Frequently asked questions

What is the difference between a care home and a nursing home?

Both provide accommodation, supervision from care staff 24 hours a day, meals and support with personal care needs. However, nursing homes also have registered nurses on duty around the clock. This means that they provide care for residents with complex needs and those that require frequent nursing interventions.

Does moving into a care home result in complete loss of independence?

No. We can help you with as much or as little as you require. Independence is as much about making your own choices as it is about still being able to do things for yourself. A full healthcare assessment will help to identify any areas that you might require additional assistance; however, aside from nursing care needs, we will be led by you and your wishes.

Who will be looking after my loved one?

Every Encore care home has a dedicated team of care professionals. We only employ the kindest and most committed team members to work for Encore. As a rule, each floor of the home has a fantastic team of Healthcare Assistants, as well as a Registered General Nurse or Registered Mental Nurse. The care teams get to know every single person in their care; including the individuals likes, dislikes and care needs.

How does Encore ensure it employs the best staff?

Our care teams receive constant training and development – not only from our dedicated Learning and Development Manager but also from Dr Steve Tomkins, Head GP at Grove Surgery at Christchurch Hospital.

What is the process of moving our loved one into an Encore care home?

We know that the decision to move into a residential care home can be one of the most difficult for families. However, our aim is to make the transition as easy as possible to ensure you and your loved ones feel welcome. We provide your loved one with a full healthcare assessment prior to admission to find out about their care needs and ensure that we have everything they require. The home admissions team will then liaise with the resident and family to arrange a move in date that suits you.

Can we choose a bedroom?

Absolutely. If there is more than one bedroom available on the appropriate floor, you will have the choice. Different floors often specialise in different care needs, therefore, your loved one will be alongside residents with similar care requirements.

Care Home Types

Care Homes Nursing Homes Dementia Care Homes
Staffed 24-hours a day
Care Assistants on duty
Support with personal care
Support with mobility
Support with eating/drinking
Support with communication/activities
Individual Care Plan
Registered Nurses on duty
Administration of medicines
Administration of complex dressings
Specialist beds and equipment for moving and handling
Specialist dementia care
Specialist trained dementia care staff
Registered Mental Nurses on duty
  Varies from home to home