Our Values


Whether you’re a resident, relative or colleague, we believe you are part of our family.

We are one team, always working together, putting people at the centre of everything we do and striving for excellence in every encounter.


We all play our part, doing a bit more, a bit better, to help improve the lives of our residents and reassure their families. We always aspire to be open and act with integrity in all we do. We empower people to be decision-makers in their daily lives.

We value the contribution of all our people, help them reach their full potential, and treat everyone with kindness and respect.


We’re warm and approachable, and human empathy drives our decision-making. We’re kind, we’re honest, we listen, and we see things from the perspective of others.

We take ownership to address issues and solve problems, doing all we can to help and support others, and not shying away from challenges.


Life is about collecting beautiful moments. The small, happy moments add up. Creating surprise moments of joy goes a long way to improving lives.

We treat every person with the same kindness, empathy and respect we would want for ourselves or our families. It’s caring, with a smile.