Coronavirus

Visiting Lounges at Encore Care Homes

We are extremely pleased to be able to offer a place where relatives can visit their loved ones, all year round. We anticipate that our indoor designated rooms will facilitate daily visiting throughout the winter months regardless of the COVID status of the home or local community. These homely areas allow relatives and residents to safely meet in comfortable surroundings and benefit from catching up face-to-face.

The bespoke Visiting Lounges are partitioned with an airtight glass screen to ensure the safety of residents, relatives, and our care teams. The number of people allowed to visit depends on current government guidance, however, the capacity of the rooms accommodate up to six people of any age to visit a relative safely and comfortably.

These cosy rooms have an intercom system and hearing loop to allow residents and their visitors to speak with each other easily. Both sides of the rooms are deep cleaned between each visit. Visitors enter and exit from outside the home to minimise the risk of infection. While residents access the room from a different door inside the homes.

At the current time, we can accommodate six visitors at a time with no age-limit. Bookings are now being taken through the Reception of each care home.

There have been many heart-warming reunions already with the wellbeing benefits for residents, especially those living with dementia, being considerable.

“I can almost touch him and it’s the next best thing without breaking any rules. It’s reassuring and certainly better this way,”

said Dorothy, a relative from Great Oaks.

“It’s nice and cosy inside and we can finally bring the grandchildren. My mother hasn’t seen them since the beginning of the year and it’s much more comfortable than a garden visit. The video-calls that you’ve been doing have been brilliant, but this is much more relaxed and the best interaction we can have at this time.
We were anxious at first about how my mother would react to seeing us all, but it’s been wonderful and the best option to safely spend time together,”

says Sarah, a Great Oaks relative.

Lindsay Rees, Head of Care and Quality Assurance at Encore Care Homes said: “Restricted visiting has been such a challenge for our residents and relatives, and we are immensely grateful for their understanding and patience during these difficult times. We have worked very hard on this project to create a warm and comfy place to re-establish regular visiting and ensure that contact with loved ones can be as easy and close to normal as possible.

We also wanted something substantial that would see us through the winter and beyond, as the pandemic continues to be a day-to-day part of our lives. The lounges are very popular since they opened, and I am so pleased to hear and see the positive impact they are having in our homes.”

Mike Lyons, Managing Director of Encore Care Homes said: “This custom-made installation fills us all with immense pride. The care teams in our care homes have fully embraced the flexibility that the Visiting Lounges now offer our residents. It forms part of our ongoing commitment to providing the best possible environment for our residents now and for the future.”

The Visiting Lounge is making a real difference and giving a bit more normality for residents and their families for what has been a challenging year.

Visiting Lounges have currently been installed at Great Oaks in Bournemouth and Oakdale in Poole; with lounges at Fairmile Grange in Christchurch and Hamble Heights in Southampton in the pipeline.

Love this, what an amazing idea.


"It brought a tear to my eye thinking that everyone will get to see their loved ones and know how very precious this will mean to everyone.”

Sharon - Relative of Great Oaks resident

Encore Testimonials
2020-10-29T15:12:28+00:00

Sharon - Relative of Great Oaks resident

"It brought a tear to my eye thinking that everyone will get to see their loved ones and know how very precious this will mean to everyone.”

Keep up the great work!


“Well done, thank you for making it possible for us to see our loved ones once again. This will not only bring families back together again but boost the morale of the residents. Can't wait to see my Dad very soon, though no contact allowed just to see him face to face and be in his company for a short while will be amazing. Keep up the great work!!!!”

Sandy - Relative of Great Oaks resident

Encore Testimonials
2020-10-29T15:08:55+00:00

Sandy - Relative of Great Oaks resident

“Well done, thank you for making it possible for us to see our loved ones once again. This will not only bring families back together again but boost the morale of the residents. Can't wait to see my Dad very soon, though no contact allowed just to see him face to face and be in his company for a short while will be amazing. Keep up the great work!!!!”
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Encore Testimonials