Our care is not just about the nursing needs of our residents – it also encompasses the care and time to get to know each and every resident. We strive to make you feel safe, comforted and content. We know that when our residents are happy, they truly flourish and enjoy life.
Our highly qualified, dedicated care teams are specialists in each area of elderly care. Our distinctive and responsive individual care plans reflect not only your care needs but also your unique character and preferences.
The care team gets to know and understand each resident individually in order to provide them with the personalised care that they deserve.
We are pleased to accept residents for the following types of care:
Long term residential
If you are finding aspects of day-to-day life at home difficult, we offer residential care, which allows you to be independent for longer within the comfort of an environment that caters for all your wants. We tailor our care plans around your specific requirements; offering as much or as little care as you need.
You will have your own large, private bedroom with ensuite and wet-room, which guarantees independence and privacy should you wish for some discrete, quiet time. However, our highly trained staff are on-hand for anything that you need; whether that is dispensing medication, changing dressings, personal hygiene, or cooking you delicious, nutritional meals and offering companionship.
No two people are the same and residents’ care requirements are as varied as the individuals are themselves. To ensure our staff are the best at what they do, our nursing team receives constant training and development – not only from our dedicated Learning and Development Manager but also from Dr Steve Tomkins, Head GP at Grove Surgery at Christchurch Hospital.
We always ‘go the extra mile’ to make sure you feel safe and cared for. From dispensing medications, changing dressings and monitoring vital signs; to personal hygiene and managing chronic illness. Our nurses recognise that a need for support is not always just physical. Compassion, respect and dignity are at the heart of our culture of care – both towards our residents and their families and friends.
Dementia and Alzheimer’s care
The most important aspect of dementia care is that it should first and foremost be personal. We get to know the resident’s past and their present in order to create a Care Plan as individual as they are. We take into account your care needs whilst respecting your preferences, lifestyle, interests and routines.
Another crucial element of dementia care is providing a familiar, safe environment that eradicates frustrations and puts you at ease. Fairmile Grange has been purpose-built to be dementia-friendly from every aspect – from the layout of the building to sensitive décor and interior design.
Palliative care is for those that are in the last months or years of life. We provide end of life care to help you to live as comfortably as possible and to ensure, without compromise, that you die with respect and dignity. We listen to your wishes and preferences and take these into account when working with you to create your care plan. We are here to support you, as well as your loved ones.
At Encore, we work closely with the local community and open our doors to local groups and residents. We love having visitors – and with our teams of top healthcare professionals, we offer elderly Day Breaks seven days a week.
Whether your loved ones work during the day, or are away on a trip one Saturday and want to make sure you’re taken care of whilst they are out of the house; or whether you would enjoy a social day with like-minded individuals a couple of times a week… Selected Encore care homes offer dedicated Day Breaks from 10 am until 4 pm every day. However, should you need a little flexibility on timings; we will always do our best to accommodate.
Short-term respite stay, availability permitting
We provide relief for your usual carer by looking after you whilst they have a short break.
Alternatively, you might have had an operation or have been unwell and need to stay somewhere for a few weeks whilst you recover. We can offer you the extra help and care that you need with day-to-day aspects until you are able to return again to your own home.
Offering residential, nursing and dementia / Alzheimer’s care means that residents do not have to endure the disruption of moving to another care home should their care requirements change over time. Relatives and residents can be comforted in the knowledge that they would be able to stay in friendly, safe and familiar surroundings.
“We sleep well at night after a hard decision to hand over the care to you.”
(Roger, son of Encore resident)
Care is about much more than just looking after physical needs – it’s also about caring about the emotional wellbeing of a person.
At Encore we look after more than just our residents’ physical needs:
No two days are the same here. For those residents that wish to get involved in daily interests, we organise:
- Engaging activities
- Social events
- Days out
- One-to-one projects
As well as expert medical care from some of the best healthcare professionals, we also have front of mind:
- Our residents’ nutritional needs – providing appealing, appetising meals. If residents have a favourite dish, we will make it for them.
- The physical benefits of gentle movement. We have regular movement classes to keep muscles and joints strong, which are fun and engaging.
No two people are the same and that’s why we will always ‘go the extra mile’ to make sure our residents feel safe and cared for.
Truly personalised care starts with really knowing someone – their past and their present. Our distinctive and responsive individual care plans reflects:
- A resident’s’ care needs
- Each person’s unique character
- Individual preferences