Investing In Our Staff

We believe in nurturing our own talent within the care sector. We want you to feel fulfilled in your role and progress within whatever capacity you wish to – whether that is on a personal level or advancing into other roles within the company. In either case, at Encore, you have opportunities that empower you to further your passion and your career.

Tina, Care Practitioner at Hamble Heights

In the space of 5 years, Tina at Hamble Heights, rapidly progressed her career in care at Encore, from an agency Healthcare Assistant (HCA) to a permanent Care Practitioner. 

Originally an agency carer, Tina noticed the stark difference between other care homes and working at Hamble Heights.  She dreaded being sent to other places, so she jumped at the chance to work for Encore permanently.

“Life has really changed since I started working for Encore. I couldn’t be any happier. I feel like part of a family and supported.”

Her dedication to the role, kindness and her desire to always want to help others, meant that within 6 months of Tina becoming a permanent member of the team, she progressed to Senior HCA. Having achieved a BTEC Level 3 in Care, Tina liaised with the nurses and was the care lead on the floor.

Encore is fantastic! They give us paid breaks, free meals and lots of support; both on the floor and in my personal development and career progression. They paid for me to attend college and gain extra qualifications in care. They also paid me to undertake a shadow shift every week at a local hospice, so that I can do more training on the job in end-of-life care; meaning that I can provide more help and care to our residents.”

Tina’s commitment and passion to learn more and in turn, help others further, guided her to successfully apply to become a Lead. Encore offers staff opportunities to become Champions and Leads within a variety of specialist areas.  The roles run alongside their existing one and we give staff the time to develop and listen to their ideas for improvement. For those that are interested in becoming a Champion or Lead, they are asked to write a short statement explaining why they would be the best person for this role, what they will bring to it and how they will develop it.

Tina was successfully chosen to become a Lead in End of Life and a Lead in Falls and Moving & Assisting.

Encore also supported Tina in her further education at Eastleigh College, where she undertook Vocational Related Qualifications in Diabetes, Dementia, Common Illnesses and Parkinson’s, and Medication Awareness.

I can’t wait to go into work in the morning. The team and the residents at Hamble Heights have all become an extension of my family.”

Tina’s commitment to her career in care continued and Encore championed her in completion of her qualifications to become a Care Practitioner.  Tina now supports the nurses by assisting in the administration of medication and dressings.

Sarah, Nursing Associate at Fairmile Grange

Fully supported by Encore, Sarah successfully completed two years training at Bournemouth and Poole College to progress from a Healthcare Assistant to become a Registered Nursing Associate.

Sarah joined Encore in 2017 as a Healthcare Assistant.  She had previous experience as an HCA and always wanted to train to become a nurse but could not afford to be a full-time student.  Due to family commitments, she took a role as Customer Service Manager in retail before her passion for care saw her return to the sector and join Fairmile Grange.  Having already achieved her Level 3 in Health and Social Care, Sarah quickly progressed to a Senior HCA at Encore within 6 months.

The Home Manager recognised Sarah’s enthusiasm to learn more and develop further, and suggested applying for the new course affiliated with Bournemouth University to help her achieve her ultimate dream of becoming a nurse.

Funded by Encore through the apprenticeship scheme, Sarah is part of the first cohort of Nursing Associates to complete this training in Dorset, and we are incredibly proud of her achieving a distinction in the L5 Foundation Degree in Trainee Nursing Associate.

“I have a family and couldn’t entertain the idea of giving up work to become a full-time student for 3 years.  The opportunity that Encore presented me with was a life-saver and gave me the hope that my end goal to become a nurse could still be in reach.”

Sarah’s hard work and dedication now means she is on the NMC register and is trained in a wide range of clinical skills in line with NMC standards of proficiencies for Nursing Associates.  We supported Sarah throughout her course – not only to fund her training but also to continue to pay Sarah’s contracted shifts as a Senior Healthcare Assistant whilst she attended college for one day a week, and during her 6-week block placements at other institutions as part of her studies.

Sarah’s placements included an adult learning disabilities home, the Macmillan Unit, and a placement at a Covid ward at Royal Bournemouth Hospital.

Before I started the course, I was reluctant to move from the first floor in Fairmile Grange, let alone go to work at other homes.

The skills and the knowledge that I have learnt has been invaluable. I have gained so much more confidence in adapting to situations and being able and willing to support residents and colleagues at our other homes. I have worked at all three of our homes in Dorset now when extra support has been needed.”

Sarah has been involved in developing the new role of Registered Nursing Associate within Encore and was also invited to interview the next cohort of Trainee Nursing Associates at Bournemouth & Poole College and be part of the NMC validation for the course.

“It feels fantastic to have achieved this qualification alongside working full time. It is a very exciting point in my career to know I have made a big leap in my personal progression. I could not have done it without the financial support and encouragement from Encore. It means that I can help residents and colleagues even more now with the skills and training that I have received.”

Sarah’s ambition continues and her goal is to continue her studies to achieve a bachelor’s degree in Nursing to become a fully-fledged Registered Nurse. And Encore will be supporting her in her all the way to achieve this aspiration!

Exciting new opportunities await!

You could be the next Encore success story! Join us and make a real difference to the quality of life that our residents enjoy; providing the care that gives them dignity and comfort, and the social and emotional support that sees them flourish and make the most of everyday.