David Taylor

David Taylor

Interim Home Manager

David joins Hamble Heights with a huge amount of experience working within the private sector and has successfully run several large care homes, more recently in Jersey.

David has over 30 years’ experience within the care sector and began his career as a registered nurse. Following ten years in the Royal Air Force, David trained as a nurse in Norwich and followed a career in Accident and Emergency nursing. He joined a hospital in Saudi Arabia where he was responsible for the running of the Emergency Room and the hospital cardiac arrest team. He later returned to the UK and became a staff nurse within a renal unit. He went on to be an inflight nurse with the Air Ambulance before he moved to the elderly care sector.

“I have worked in care management for nearly 15 years and have led in the role of Home Manager within a variety of care homes. I am delighted to be part of the Encore team and am looking forward to helping to grow and develop the Hamble Heights team, as well as being actively involved in supporting residents and their families.”

Elizabeth Kinyua

Elizabeth Kinyua

Deputy Manager

Elizabeth is a highly professional, confident and ambitious Registered Senior Nurse with over twenty years’ experience in a variety of nursing roles, including senior nurse, staff nurse and managing teams at work.  She has been part of the Hamble Heights care team since 2013 and was named Employee of the Year in 2015 for her outstanding performance in her role as Senior Nurse.

“As an experienced nurse, my main passion and focus is the happiness of our residents. I am always available to reassure family members about the care of their loved ones. I am very proud to be part of such a committed team.”

Vanessa Duggan

Vanessa Duggan

Wellbeing Coordinator

For many years, Vanessa remained at home to look after her son who has severe learning difficulties.  Her son moved into care during the week and returns home at weekends, which is when Vanessa felt compelled to work in the care sector to help adults with learning difficulties.  It was within this role that Vanessa found an aptitude and delights in planning activities for residents.  Vanessa joined Hamble Heights as Wellbeing Coordinator in 2014.

“I love seeing residents enjoy and connect with activities.  I am always looking for new inspiration and new ideas to implement to make life more interesting and more vibrant for residents.”

Cindy Tan

Cindy Tan

Senior Carer

Cindy worked at a pawnbrokers for 5 years as an assistant manager before joining Hamble Heights in 2014. Cindy chose to work in care because she wanted to make a real difference in people’s lives. Whilst her role as Senior Carer has its challenges, Cindy believes the rewards she gets for seeing residents happy and flourishing far outweigh them.

“Every day I go home knowing I can be proud of my job and that I’ve helped someone to empower themselves, which is an incredible feeling.”

Megan Best

Megan Best

Home Relations Manager

Megan has previous experience in property management, but her background is within the care industry; supporting residents in care homes and their own homes as a healthcare assistant for two years. Megan combined her experience of the property and care industries to take on the role of Home Relations Manager within care homes, which she has been doing since 2016.

“My first-hand experience of working in care enables me to have a deeper understanding of what new residents and their loved ones are experiencing and looking for. I am extremely passionate about supporting people through what is potentially a very difficult time, to ensure they are choosing a home for themselves or a loved one that they feel is ‘perfect’ for them. Moving into care is about taking the next step to improve wellbeing, stimulation and overall quality of life and it gives me great satisfaction to see residents flourish in this way.”

Kathryn Snelgar

Kathryn Snelgar

Home Administrator

Kathryn brings over 20 years’ administration experience.  Kathryn has always carried out voluntary work for the elderly care sector and special needs organisations.  As a talented pianist, she provides entertainment for our residents every week, playing the piano and encouraging sing-alongs.

Jan Collis

Jan Collis

Receptionist at Hamble Heights

Jan has worked in administration for the whole of her working career; most significantly as a Mortgage Processor.  Jan joined the Hamble Heights team with her sister-in-law, who became a carer and Jan took the role as receptionist.

“No two days are ever the same on reception, which means my work life is always interesting!  I very much enjoy welcoming guests and working alongside our Hamble Heights family.”

Colin White

Colin White

Facilities Manager, Hamble Heights

Colin brings over 40 years’ experience of building and grounds facilities management within housing associations, schools and care.

“The role of facilities manager is never dull.  There are different challenges every day, however, the reward of seeing our residents happy and enjoying life in a safe environment is incredibly satisfying. It makes every day feel worthwhile, knowing that we can make a positive difference in residents’ lives.”

Glen McKay

Glen McKay

Head Chef, Hamble Heights

Glen joined the Royal Navy in 1976 as a chef and for 21 years provided catering for royalty, VIPs, officers and crew.  Once he left the Navy, Glen became a Bakery Manager for 18 years.  He also has experience as a Head Chef in the restaurant and hotel industry.  Glen has since found his niche as a Head Chef in care homes.

“I really enjoy interacting with residents and their families to find out their favourite dishes and incorporating them into my menus.”

Carol Tidbury

Carol Tidbury

Head Housekeeper, Hamble Heights

Carol has been Head Housekeeper at Hamble Heights since December 2017.  Carol decided to join the team after the positive stories her daughter had told her about working at Hamble Heights as a carer.

“I really enjoy getting to know the lovely residents, who always have great stories to tell!  We are such a close-knit team that it feels like an extension of my family.  My daughters and grandchildren love coming to the events we hold for residents and relatives, as well as the community. I feel privileged to work here and hope to continue for many more years to come.”