Paul Wright

Paul Wright

Interim Home Manager, Great Oaks

Paul has worked in care in management for over 15 years.  He has experience in a variety of different care settings, including in the wider community for private companies, as well as for the local authority.

“I am passionate about my work.  I enjoy the variety of meeting new people and supporting them at time when they need help and reassurance.  Residents’ personal histories and contributions to society is immense, and it’s an honour to get to know each person in our care.  I am proud to support Encore at this very exciting time for the company.”

Nikki Toomer

Nikki Toomer

Head of Home Admissions

Nikki is our Home Admissions Advisor at Fairmile Grange and Great Oaks care homes. She is a registered nurse and has experience of elderly rehabilitation.

“I will always do my very best to support families and have a wealth of experience in care.  I assist in any way that I can to make the transition as smooth as possible and help residents to feel comfortable. I look forward to meeting new families and welcoming them into our wonderful homes.”

Sarah Sims

Sarah Sims

Administrator

Sarah worked for Bupa Care Homes for nearly 30 years.  Her career has spanned the hotel industry, however, she continued to work part time as an HCA.  In 2002 Sarah returned to the care sector full time and became receptionist at a care home until she was promoted to Financial Administrator.

“I really enjoy meeting all the staff, residents and family members.  I enjoy being part of team that provides high quality care to our residents.”

Debbie Stanger

Debbie Stanger

Receptionist

Debbie joined Great Oaks when it first opened in July 2017.  She previously worked in a doctor’s surgery for 13 years and has a wealth of experience as a receptionist/administrator.

“Working at Great Oaks is like being part of a large extended family.  As first point of contact, I like to feel I offer a cheery welcoming smile to visitors whilst also providing a caring, sympathetic approach to residents and families in times of need.  I love being part of something that makes a difference to people’s lives.”

Michele Blake

Michele Blake

Wellbeing Manager

Michele worked as a Care Assistant (HCA) for more than 30 years.  She gained valuable care experience in the ICU department at Bournemouth Hospital.  Michele has worked as a Care Team Leader within care homes for many years and takes great joy in caring for residents.  Michele’s sunny disposition and enthusiasm for making residents smile however, found her drawn to the position of Wellbeing Assistant.

“I absolutely love bringing energy and creativity to every activity and watch how residents’ faces light up.  It’s so rewarding to see residents flourish.”

Tony Hill

Tony Hill

Senior Carer

Tony has worked in care since 2010; starting out as a Healthcare Assistant (HCA) and then for the last 3 years, as a Senior HCA.  Prior to this, Tony spent several years as a platoon sergeant in the infantry.  He has also managed two successful businesses, as well as his own company until the global economic downturn. Tony joined Great Oaks as a Senior Carer in February 2018.

“I am very passionate about the work that I do.  Being a carer is a career choice, not just a job.  Every day is different – I love the variety and making sure residents receive the highest standards of care and companionship.”

Patrick Fensterseifer

Patrick Fensterseifer

Head Chef

Patrick has been working as a Head Chef for over 18 years. Patrick enjoys learning about new culinary techniques and flavours, which he can incorporate into his menus. Patrick has specialised in the production of dysphasia meals, so residents who have difficulties with swallowing are able to enjoy a flavoursome, nutritious and well-presented meal that is cooked to their specific needs.

“I love to cook classic British dishes but I also enjoy introducing something new and different for residents to try.  It’s great to meet all the residents and find out what their favourite meals are so I can include them in my seasonal menus.”

Lisa Mosses

Lisa Mosses

Head Housekeeper

Lisa has been a Housekeeper Manager for 18 years and has worked for holiday parks and an outdoor activity centre. She took a 6 month break to manage a pub, but realised her interest lay with maintaining high standards of hygiene and organisation within establishments.  Lisa joined Great Oaks when it opened in the summer of 2017.

“I strive to ensure that we meet residents’ expectations in cleanliness and that we provide a professional and responsive laundry service.  I really enjoy speaking with residents and their families and it’s important to me that they feel comfortable and at home.”