Where issues are raised, it is Encore’s policy to ensure that they are fully investigated and dealt with in a compassionate and effective manner. All staff receiving a complaint, either verbally or in writing must report this to the Home Manager as soon as possible.
Should you require support to make a complaint, the Home can provide details of independent advocacy services.
INTERNAL CONTACT DETAILS
Please contact the Home Manager using the details below
Great Oaks
Poole Lane, Bournemouth
BH11 9DP
Email: manager@greatoaksbournemouth.co.uk
Tel: 01202 087 444
HEAD OFFICE CONTACT DETAILS
Complaints
Head Office
Encore Care Homes,
170 Charminster Road,
Bournemouth
BH8 9RL
Email: complaints@encorecarehomes.co.uk
Tel: 01202 531 635
EXTERNAL CONTACT DETAILS
Local Authority
The Complaints and Improvement Officer,
Commissioning and Improvement (Adults),
BCP Council, Civic Centre, Poole, BH15 2RT
Tel: 01202 261 159
Email: comments.adultsocialcare@bcpcouncil.gov.uk
NATIONAL
Local Government Ombudsman
PO Box 4771, Coventry, CV4 0EH
Tel: 0300 061 0614 or 0845 602 1983
(Monday – Friday 8.30am – 5pm)
Email: advice@lgo.org.uk
Complaints can also be made online via their complaint form at www.lgo.org.uk
CQC
National Correspondence
City Gate, Gallowgate
Newcastle-Upon-Tyne
NE1 4WH
Tel: 0300 061 6161
Email: enquiries@cqc.org.uk