It feels good
At Encore, we know the significance of the finer details when it comes to conveying what ‘home’ means to each of us. We are focused on ensuring every small detail about what makes you feel at home is addressed – because sometimes the small things can make the biggest difference.
What is it that makes us feel at home?
“It is a very happy and positive environment”
J B (Daughter of Great Oaks Resident)
Kelly E (Granddaughter of Fairmile Grange Resident)
“Mum has been cared for so well and her capacity has improved so much that I am amazed”
Nicola C (Daughter of Fairmile Grange Resident)
“Everything is 10/10”
David M (Resident - Hamble Heights)
“Always welcoming to visit. Staff friendly”
The Remembrance Day was exceptional. The staff put in such an effort. The buffet was one of the best I have had!
S H (Friend of Oakdale Resident)
“The staff are kind and very helpful. I’ve been well looked after”
J C (Respite Resident - Hamble Heights)
“Everyone here all seems to enjoy what they do”
C B (Daughter of Great Oaks Resident)
“The team could not have been more efficient or kind”
I would also like to thank the group for the rapid response team. It was wonderful to find someone who understood exactly what I was going through, and the speed and response were more than I expected or even encountered anywhere else.
Tara D (Daughter of Oakdale Resident)
Frequently asked questions
What is the difference between a care home and a nursing home?
Both provide accommodation, supervision from care staff 24 hours a day, meals and support with personal care needs. However, nursing homes also have registered nurses on duty around the clock. This means that they provide care for residents with complex needs and those that require frequent nursing interventions.
Does moving into a care home result in complete loss of independence?
No. We can help you with as much or as little as you require. Independence is as much about making your own choices as it is about still being able to do things for yourself. A full healthcare assessment will help to identify any areas that you might require additional assistance; however, aside from nursing care needs, we will be led by you and your wishes.
Who will be looking after my loved one?
Every Encore care home has a dedicated team of care professionals. We only employ the kindest and most committed team members to work for Encore. As a rule, each floor of the home has a fantastic team of Healthcare Assistants, as well as a Registered General Nurse or Registered Mental Nurse. The care teams get to know every single person in their care; including the individuals likes, dislikes and care needs.
How does Encore ensure it employs the best staff?
Our care teams receive constant training and development – not only from our dedicated Learning and Development Team.
What is the process of moving our loved one into an Encore care home?
We know that the decision to move into a residential care home can be one of the most difficult for families. However, our aim is to make the transition as easy as possible to ensure you and your loved ones feel welcome. We provide your loved one with a full healthcare assessment prior to admission to find out about their care needs and ensure that we have everything they require. The home admissions team will then liaise with the resident and family to arrange a move in date that suits you.
Can we choose a bedroom?
Absolutely. If there is more than one bedroom available on the appropriate floor, you will have the choice. Different floors often specialise in different care needs, therefore, your loved one will be alongside residents with similar care requirements.