Please read this notice carefully as it contains important information about our use of your personal information. It explains how we use all the information we have about you. Encore Care Homes, and its associated companies, may share your information with each other for any of the purposes set out in this notice.
Some of the personal information that we ask you to provide is known as “sensitive personal data”. This includes information about health issues and any criminal convictions.
We will use and share your information including sensitive personal data amongst the Quantum Group of companies, regulatory authorities, associated business partners and suppliers in order to:
• Assess any application for any of our products of services
• Conduct any transactions for the provision of our products and services
• Comply with the law on running the range of businesses, products and services we have
• Monitor the performance and/or value of our business(es)
We may share your information with other Quantum Group companies to offer you alternative products that we feel may be of interest to you. We will not share your information in this manner without your permission.
We may use your personal information and information about your use of our products and services for marketing and to carry out research and analysis. We may, for marketing purposes, share your personal information with selected business partners, for them to contact you about products and services which we think may be of interest to you.
As part of our service to you, we may ring you about any enquiries you have made with us.
We may also send you information via post, email and/or telephone in accordance with your preferences.
If you do not want us to use your personal information for marketing or research and analysis, please contact us informing us of this request.
We may share your information for other purposes not set out in this notice but will only do so with your specific permission.
Monitoring and recording
We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and detect fraud. We may also use CCTV recording equipment in and around our premises.
We may store electronic copies of your information outside the European Economic area. If we do this we will ensure that the information is kept protected and secure.
In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, which includes your internet address, so that we can track unique visits to our site to review issues such as who visits and why they visit.
Internet browsers normally accept cookies by default, although it is possible to set a browser to reject cookies. We will ask your permission before using any cookie that is not essential to the email or the use of the website. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates.
The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. This is out of our control.